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Terms And Conditions

GENERAL INFORMATION

By placing an order through our website, you are agreeing with the T&C’s below. If you do not agree with the T&C’s, you must not order through our website. If you have any further questions regarding anything listed within our T&C’s, please contact our customer service team on 01386 833630

PRIVACY POLICY

At Pits Pots and Patios we respect all of our customers privacy, and we are keen to protect that. All of the information that we collect is done so lawfully and will be used in accordance with the General Data Protection Regulations (GDPR) for order completion and account processing activities only. We will never pass your details to other parties without your consent.

PLACING AN ORDER

Thank you for looking to place an order with us. By placing an order it will be deemed that you have read, understood and agreed to our terms and conditions.

By placing an order through our website you are making an offer to Pits Pots and Patios to purchase the goods outlined in your order upon the terms described in your order

When placing your order, we will require your name, email address, payment details, phone and address details. This information is required in order to process your order and in inform you that your order has been processed and accepted. A contact number is required in case a problem arises with your order. We may, unless you request otherwise, provide our courier with your phone number to contact you to arrange delivery.

Please check your order confirmation as we will have to charge an additional fee should the parcel be despatched with the incorrect address on which delays delivery or the delivery is then returned to us.

Goods will only be despatched once we have all the above information and ascertained that there are suitable funds to fulfil the transaction. Please note our contract for sale of our products will only exist once the order has been accepted, payment taken, processed and despatched to you.

It’s our aim to get all orders despatched within 5 working days from your order date. If for any reason this is not the case, we will notify you.  

If there is an issue with your order, we will contact you either by phone or by email.

In the unfortunate event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. We will not dispatch the goods, we will refund any payment made, and there will be no contract between us.

CANCELLATION / AMENDING AN ORDER

You have the right to cancel your order for any reason at any time up to 14 calendar days after the day of delivery. Please call the customer service department on 01386 833630 or send an email to office@pitspotsandpatios.co.uk. You will need to return the whole order in its original packaging at your own expense. Please ensure that the goods are protected adequately to protect against damage during transport. Your rights – Once you’ve cancelled an order you then have a further 14 days to send the goods back.

The exceptions to the above rule – If you have examined the goods in a shop then ordered from the same retailer online and this inspection was specifically noted as part of the purchase. Or if you reserve items online but pay for them in store

All refunds for cancelled orders will be completed within 5 working days of cancellation if done so before despatch, or 30 days from the return of cancelled goods.

If you are unable to return the goods to us, we will do our best to arrange to collect them, and we will charge you the cost of collection. If you fail to take reasonable care of the goods before they are returned to us and / or the returned goods are found to be used, damaged, marked or scratched will not be refunded or exchanged and will be returned to you. This also applies if an item has not been packaged properly and has been damaged in transit back to us.

RETURNS POLICY

DAMAGED or FAULTY

If you receive an item from us that is damaged or faulty, ideally please contact us straight away or within 8 working days, stating clearly the problem. Please note that we may require photography’s of the fault before we can arrange an exchange.

PRODUCT GUARANTEE

As a general rule, in the unlikely event there is a fault in the manufacturing of any of our products, we will look to replace faulty / damaged parts before replacing the whole items if claimed within 12 months from the date of purchase, unless a longer guarantee has been stated at the time.

If replacing the whole item has been agreed, we will always require the faulty goods to be in our possession before the despatch of the replacement. 

REFUNDS

If goods are returned to us as faulty, they will be checked upon receipt. If the fault is not found to be present, we reserve the right to charge you for the cost of postage. 

We will not refund the cost of postage for any items returned via your own methods.

DELIVERY CHARGES

Our delivery is free for all orders over £100, per total order placed. In certain parts of Scottish Highlands, Ireland and Europe you will need to email us at office@pitspotsandpatios.co.uk with your order details so we can obtain delivery costings for you.

For orders under £, delivery charges will be added to the cost of the order during checkout. This charge can be seen in the mini cart whilst shopping. The mini cart is displayed on the top right of the screen.

Where possible we will accommodate any additional delivery requests/arrangements, however these requests fall to the driver to decide whether it is safe to do so at the time. Some items, particularly those of a higher value must be signed for.

PRE-LOVED / UPCYCLED FURNITURE

Available on a ‘Sold As Seen’ and collection only basis. 

CLICK ‘N’ COLLECT

Due to the fragility of some of our products we have made the decision to only offer these as CLICK ‘N’ COLLECT, to avoid damages. However, if you live within 10 miles of our store, please give our Customer Service Team as call as we may be able to offer a local delivery by one of our team for £4.95.  

DAMAGES & SHORTAGES

Please ensure that the content of order / delivery is thoroughly checked on receipt.

It’s so important that all orders are checked on delivery and that any damages or shortages are reported as soon as possible, ideally immediately or within 7 working days of receipt of delivery, It is best to contact us by telephone. If you choose to notify us by email then please ensure that we have acknowledged the message as we cannot be held responsible for the non-delivery of an email.


If for any reason you are unable to check the contents of your order on delivery please sign goods unchecked. Unfortunately, after 7 days any claims or shortages cannot be made due to courier insurances. So if we are notified of any damaged goods or shortages outside beyond the 7 days, we may not be able to offer a replacement item or credit.

Where goods have been damaged in transit we will arrange for an exchange at our own cost. Where necessary, we may ask for photographic evidence of the goods and packaging to verify the damage. We will require for the return of the damage item before the despatch of the replacement goods unless agreed at the time. We will not refund any postage costs for any items returned via your own methods.

WEBSITE PRICING & DESCRIPTION

We take all reasonable care to make sure all the descriptions, prices and details such as warranty details are accurate at the time of entering them on to our website or social media sites. We do our upmost to keep our website accurate at all times.

On rare occasions, the product may vary slightly from the image shown on the website for reasons such as, the manufacturer may update or improve the appearance of the packaging or product without informing us, or possible natural variations in colour of materials used. Furthermore, we cannot accept any responsibility for any variation in colour caused by software or computer system used to view our website.

On very rare occasions, an error may arise and we find an incorrect price on our website, or social media page. In these circumstances we will do our best to honour these prices but aren’t by law obliged too. At this point we will endeavour to contact you before we proceed with a website order giving you the opportunity to cancel your order if you require. If we are unable to contact you, your order will be cancelled and a full refund given.

COMPLAINTS

As customers, you are very important to us and we will do our upmost to offer a profession customer service at all times. In the unlikely event that you have a complaint. Please contact us on 01386 833630 or send full details of your complaint to office@pitspotsandpatios.co.uk

HAVE ANY FURTHER QUESTIONS

We are committed to customer satisfaction so if you have any further questions send them to office@pitspotsandpatios.co.uk where we will do our best to respond within 24hrs. Alternately, please call our customer service team on 01386 833630 with any enquiries.

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